Butterfly Paradise & Wakeboard

PAYMENT AND DEPOSIT:

A 20% deposit is required to confirm the booking. The remaining balance must be settled 45 days before the departure date.

CANCELLATION:

As a rule, unless otherwise stated, our policy is that all cancellations must be informed in writing or by email. Cancellations will be subject to the following charges:

• More than 45 days before trip departure. No charge
• 30-45 days before arrival: 30% charge
• 15-29 days before arrival: 50% charge
• 8-14 days before arrival: 80% charge
• Within 7 days before arrival: 100% charge

HOTEL POLICY:

Check-in time: 14:00

Check-out time: 12:00

LIABILITY AND PERSONAL HEALTH INSURANCE:

Cambodia Adventure Tours does not provide personal liability insurance for guests during the trip. We strongly recommend that each guest has appropriate personal travel and health insurance for traveling in Cambodia, including coverage for activities such as cycling, trekking, kayaking, and all tour activities. Please note that in Cambodia, emergency services and modern medical facilities may be limited in some areas. A support vehicle will be provided in case of emergencies.

VISA TO CAMBODIA:

Most nationalities are eligible for a one-month visa on arrival at Phnom Penh International Airport, Siem Reap International Airport, and at all land borders with neighboring countries. The cost is USD 30 for a tourist visa and USD 35 for a business visa. Payment must be made in cash (US dollars). Please note that there may be long queues at the airport for visa on arrival; however, they generally move fairly quickly, and the process usually takes around 30–45 minutes.

CLOTHING:

As Cambodia’s weather is consistently warm throughout the country, we recommend bringing comfortable, lightweight, loose-fitting cotton clothing. Long-sleeved items are also advisable to protect against mosquitoes and the sun. During the rainy season, open-toe sandals are recommended. A hat and high-SPF sunblock are essential for protection from the strong sun while sightseeing.

T-shirts and knee-length shorts are generally acceptable when visiting temples or pagodas, including Angkor Wat. Shoes are usually removed at the entrance to pagodas. However, for visits to the Silver Pagoda within the Royal Palace grounds, visitors are advised to wear long trousers or long skirts.

At the Angkor Wat complex, you will be on your feet and walking extensively, sometimes over rough or slippery surfaces, so please choose your footwear carefully. Shoes with good traction are highly recommended.

TIPPING:

Tipping is not compulsory but is appreciated in the tourism industry. If you are happy with the service, we suggest the following guidelines:

• Groups under 4 people: USD 5–10 per day per traveler for guides, USD 5–7 for drivers
• Groups of 5 or more: USD 3–7 per day per traveler for guides, USD 2–5 for drivers